Refund Policy

Return policy

 

If you’re looking to return or exchange your order for any reason, we're here to help! We offer returns or exchanges within 31 days of receiving your order. You can return your product for store credit or a refund to the original payment method or you can exchange it for a different product.

Please note the following exceptions to our return and exchange policy:

  • Returned items must be returned in original packaging.

  • Returned items must have no visible signs of use.

  • Returned items must contain all of the original parts – even these defective.

To initiate a return or exchange, please complete the following steps:

  1. Write an email that describes what product do you want to return (remember to put the Order ID as a subject).

  2. Attach pictures of the product and broken parts (if there are some).

  3. Include following information:
     - collecting address
    - preferred pick-up date
    - weight and dimensions of the package / packages to be picked up by the courier
    - any other remarks that will help to complete the return process as efficiently as possible (please remember that all kinds of additional information can help us to solve the problem faster and more efficiently.)

  4. Send the email to returns@furnica.com

 In next 5 working days we will contact you with the information about the next steps and we will send you a return label.

The money will be returned up to 5 working days after we receive a complete shipment

  • If you received your order damaged, please contact the shipment carrier to file a claim.

  • If your product arrived incomplete - please notify us within 3 working days It will help us to solve the matter much faster and more efficiently

  • The fee for returning products that have been delivered complete and undamaged is £8.99.

  • If you want to return the goods because of our fault – you will pay no additional fees.

  • We are not able to provide a free return if the complaint is not our fault or the fault of the shipping company. However, you can still return the goods at your expense within 31 days from the date of delivery.

  • We are responsible for all lost or damaged returns only if there were a return case opened before.

  • If you have bought a set of the products (e.g. 1000pcs of Jointing Beechwood Biscuits – please be aware that you will need to return a full pack including the original packaging.

  • If you have additional questions, please contact us by phone or email  returns@furnica.com