Shipping policy
Shipping Policy
Thank you for visiting and shopping at www.furnica.co.uk. The following terms and conditions constitute our Shipping Policy. This policy forms part of our Terms of Service and applies to every order placed in this shop.
Seller
Furnica LTD
85 Uxbridge Road, Ealing Cross, 1st Floor
London W5 5BW, United Kingdom
Company number (United Kingdom): 10048295
Phone: 07441 909300
E-mail: office@furnica.co.uk
Website: www.furnica.co.uk
Domestic Shipping Policy
Shipment processing time
All orders are processed the next working day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates and delivery estimates
The following conditions apply to customers (addresses) located in: United Kingdom (Mainland), France, Germany, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden
If some country is not mentioned - please contact us before ordering
Shipment to Switzerland is unavailable.
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Conditions | Shipment cost |
| ParcelForce | 3-5 business days | £50.00 and up | Free |
| ParcelForce | 3-5 business days | £24.00 – £ 49.99 | £5.99 |
| ParcelForce | 3-5 business days | £0.00 – £23.99 | £8.99 |
Delivery delays can occasionally occur.
Shipping to Ireland, Northern Ireland, The Crown Dependencies and UK Overseas Territories
Gibraltar, Falkland Islands, Guernsey, Jersey, Isle of Man
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Conditions | Shipment cost |
| UPS/DPD | 3-9 business days | £74.99.00 and up | Free |
| UPS/DPD | 3-9 business days | £0.00 – £ 74.99 | £14.99 |
Delivery delays can occasionally occur.
International Shipping Policy
|
Shipment method |
Estimated delivery time |
Conditions |
Shipment cost |
|
DHL Economy |
3-5 business days |
£300.00 and up |
Free |
|
DHL Economy |
3-5 business days |
£24.00 – £ 299.99 |
£5.99 |
|
DHL Economy |
3-5 business days |
£0.00 – £23.99 |
£8.99 |
Estimated delivery time & Delivery terms for furniture
All orders will be processed within Monday to Friday (excluding weekends and public holidays) upon receipt of your order confirmation email. You will receive another notification when your order has been shipped.
Day "0" is the working day on which the order was placed by 11 a.m. All orders placed after this point will be processed on the next working day and we will start counting delivery time from this date.
Example 1
The order was placed on Monday at 8 a.m. - the first working day is Tuesday. In this case, delivery should take place between Wednesday and Friday.
Example 2
The order was placed on Tuesday at 3 p.m. - day "0" is Wednesday. The first working day is Thursday, which means delivery will take place between Friday and Tuesday next week.
While we strive for timely order fulfillment, please note that circumstances beyond our control, such as traffic restrictions, holiday congestion, or increased order volume, may lead to delays. We reserve the right to manage such situations accordingly. Thank you for your understanding and support.
Furniture accessories - delivery time for orders is 2 - 5 working days.
Furniture in packages - delivery time for ordered furniture is 6 - 9 working days.
Furniture Sets - delivery time for ordered furniture is 6 - 12 working days.
Fully assembled furniture - delivery time for fully assembled furniture up to 14 working days. Assembled furniture is delivered on pallets by truck. In the case of deliveries, the operators of transport companies will contact the customer by telephone to establish the delivery terms.
Delivery timescale
The delivery times shown above are estimates given in working days and start from the shipment confirmation. Unless we have expressly agreed a different date with you, we deliver without undue delay and in any event within 30 days of the day the contract is entered into (Consumer Rights Act 2015, section 28). If we cannot meet that deadline, you may agree a new delivery date with us or treat the contract as at an end and receive a full refund of everything you have paid.
Shipment confirmation and order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Furnica LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
Risk and damage in transit
The goods remain at our risk until they are delivered to you or to a person identified by you to take possession of them (Consumer Rights Act 2015, section 29). If your order arrives damaged, incomplete or does not arrive at all, please contact us at office@furnica.co.uk and we will resolve the matter with you — you do not have to pursue the carrier yourself.
Please keep all packaging materials and the damaged goods until the claim has been settled, and send us photographs of the packaging, of the labels and of the damaged items; this allows us to process the claim without delay.
Returns Policy
Our Returns Policy provides detailed information about the options and procedures for returning your order, including your statutory right to cancel. It is also published in full at furnica.co.uk/pages/returns.